Viking HID-1 Spécifications télécharger pdf (Page 2)

26 bit Wiegand Format: The industry standard data output protocol of access control card readers.

CAN Communications: A highly reliable two wire communication protocol originally developed for the automotive indus-

try.

Door is Ajar Condition: The door sensor input shows that the door remained open longer than a programmed amount of

time.

Entry Point: A door or gate allowing access into a secure or controlled area.

Facility Code: A 3-digit number that each proxy card contains in order to provide greater security. Usually the cards used

at a given building all have the same facility code. By programming cards with different facility codes, these cards can have

access to certain doors. Using this feature, the entry system can be set up for “zones”.

Forced Door Condition: The door sensor input shows that the door has opened, without the ES-3 allowing for access.

Proxy Card: A credit size card that identifies itself when within close proximity of a reader. Card “swiping” is not necessary.

The card contains a 3 digit Facility Code, a 5 digit Internal Card number and a 5 digit External Printed number, that may or

may not match the Internal number.

Proxy Card Reader: A device used to read the data from a Proxy Card when it’s held within a few inches of the reader.

IF YOU HAVE A PROBLEM WITH A VIKING PRODUCT, PLEASE CONTACT: VIKING TECHNICAL SUPPORT AT (715) 386-8666

Our Technical Support Department is available for assistance Monday 8am - 4pm and Tuesday - Friday 8am - 5pm central time. So that we can give you better service, before you call please:

1. Know the model number, the serial number and what software version you have (see serial label).

2. Have your Technical Practice in front of you.

3. It is best if you are on site.

WARRANTY

Viking warrants its products to be free from defects in the workmanship or materials, under normal use and service, for a period of one year from the date of purchase from any authorized Viking distributor

or 18 months from the date manufactured, which ever is greater. If at any time during the warranty period, the product is deemed defective or malfunctions, return the product to Viking Electronics, Inc., 1531

Industrial Street, Hudson, WI., 54016. Customer must contact Viking's Technical Support Department at 715-386-8666 to obtain a Return Authorization (R.A.) number.

This warranty does not cover any damage to the product due to lightning, over voltage, under voltage, accident, misuse, abuse, negligence or any damage caused by use of the product by the purchaser or

others.

Vikings sole responsibility shall be to repair or replace (at Viking's option) the material within the terms stated above. VIKING SHALLNOT BE LIABLE FOR ANY LOSS OR DAMAGE OF ANY KIND INCLUD-

ING INCIDENTAL OR CONSEQUENTIALDAMAGES RESULTING DIRECTLY OR INDIRECTLY FROM ANY BREACH OF ANY WARRANTY EXPRESSED OR IMPLIED, OR FOR ANY OTHER FAILURE OF

THIS PRODUCT. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation may not apply to you.

THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE,

WHICH ARE HEREBY EXCLUDED BEYOND THE ONE YEAR DURATION OF THIS WARRANTY. Some states do not allow limitation on how long an implied warranty lasts, so the above limitation may not

apply to you.

RETURNING PRODUCT FOR EXCHANGE

The following procedure is for equipment that has failed out-of-box (within 10 days of purchase

1. Customer must contact Viking’s Technical Support at 715-386-8666 to determine possible causes for the problem. The customer MUST be able to step through recommended tests for diagnosis.

2. If the Technical Support Product Specialist determines that the equipment is defective based on the customer's input and troubleshooting, a Return Authorization (R.A.) number will be issued. This number is valid

for fourteen (14) calendar days from the date of issue.

3. After obtaining the R.A. number, return the approved equipment to your distributor, referencing the R.A. number. Your distributor will then replace the product over the counter at no charge. The distributor will

then return the product to Viking using the same R.A. number.

4. The distributor will NOT exchange this product without first obtaining the R.A. number from you. If you haven't followed the steps listed in 1, 2 and 3, be aware that you will have to pay a

restocking charge.

RETURNING PRODUCT FOR REPAIR

The following procedure is for equipment that needs repair:

1. Customer must contact Viking's Technical Support Department at 715-386-8666 to obtain a Return Authorization (RA) number. The customer MUST have a complete description of the problem, with all pertinent

information regarding the defect, such as options set, conditions, symptoms, methods to duplicate problem, frequency of failure, etc.

2. Packing: Return equipment in original box or in proper packing so that damage will not occur while in transit. Static sensitive equipment such as a circuit board should be in an anti-static bag, sandwiched between

foam and individually boxed. All equipment should be wrapped to avoid packing material lodging in or sticking to the equipment. Include ALLparts of the equipment. C.O.D. or freight collect shipments cannot be

accepted. Ship cartons prepaid to: Viking Electronics, 1531 Industrial Street, Hudson, WI 54016

3. Return shipping address: Be sure to include your return shipping address inside the box. We cannot ship to a PO Box.

4. RAnumber on carton: In large printing, write the R.A. number on the outside of each carton being returned.

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Viking HID-1 Spécifications Page 2

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